General terms and conditions of sale
Consumer Ombudsman
If the customer fails to receive a satisfactory response from the reservations department within a reasonable period of time, he or she may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his or her website: www.mtv.travel
Address: La Médiation Tourisme et Voyage, BP 80 303 75 823 Paris Cedex 17
Address: La Médiation Tourisme et Voyage, BP 80 303 75 823 Paris Cedex 17
Opposition to telephone canvassing
In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list can be accessed via the following website: www.bloctel.gouv.fr.
