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Amarys Hotel customer reviews

Best Western
4,3
Masque étoiles
840 reviews
5/5
I'm staying at Best Western Plus MidAmerica Hotel in Mascoutah, IL and I'm delighted to put in my sterling review for my stay and the people making it happen-Manager Justin, and front desk ladies Bailee and Vickie.

I had concerns about my reservations and Justin took care of me, putting my worries completely aside. The trip to this area is one I've looked forward, having last been here in 2012. The quality and service provided by these fine staff members has made it a joy. Thank you.
2/5
Best Western Titusville: bed felt like a bowl, nonexistent lighting, smell of musty and urine, outside door lock only worked one out of every five or six tries, A/C rattled. The Breakfast Room was tiny and only held a few people. We couldn’t even squeeze in long enough to grab a plate and run back to our room with it.
If these problems haven’t scared you off, the bathroom and shower were good, television and programming okay, rattling A/C was cold. Parking was easy, the interstate was nearby and all the boring comforts of home all around- Mickey D’s, Wally World, grocery and hardware. The beach was a bit of a drive. About an hour to see The Mouse.
4/5
We were a party of 4 arriving late and we had not eaten dinner. Spoke to the front desk and they offered to make us chicken caesar salads and they were fresh and ready when we arrived. That gesture was greatly appreciated.
2/5
Me and my partner came to avail of the spa and massage.
-Calmness 5/5
-Room and cleanliness 4/5 (strong smell of sanitizer in the hallway/corridors are too much for the nose and the lungs!
-Welcome and hospitality at the reception is impeccable 5/5
-Spa 3/5, pool water do not have enough clorine, the wet dangerous floor are not maintained safe, someone should clear out extra water (feet towels for example!) or have evacuation of water. Lemon water is OLD and could be hazardous to stomach.We did not mind bringing in our own towels. Its fine.
-Massage 0/5. Lack of communication, body zones to be avoided, level of intensity is ignored, despite precision and request to put a bit more pressure. We paid 200€ for 50mins duo massage for which indicates a choice of intensity , which I found is extremely expensive for the area, for the quality of the service, and surely for the chronic LAZINESS of the masseuse. Either she is not qualified at all and just got the job by accident, or she needs to go back to « well being school »
I have close to a hundred experiences in massage and spa in lots of hotels around the world, and I am willing to pat the price, but this one is totally the WORST !!! It felt like she just put oil all over my body, I can do that at home for Free!
-the same masseuse did not like that I ask for a quietness and cut the music in the massage cabins. pop Music during massage ? COME ON ! And she showed her unpleasantness with me during the massage.
5/5
Staff exceptionally attentive. Rooms basic but clean. Well located off the highway for travels.
Each BWH℠ Hotels property is independently owned and operated. bestwestern.fr - Best Western Rewards®
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