Amarys Hotel customer reviews

They Offer a Price Match Guarantee. But they do not honor it. I booked through Best Western for $180.00 w/ taxes and fees.
I found the same room on Super.com for $164.00 after taxes and fees.
I contacted BW for the Guarantee. First they denied it because, they said that at the time of reviewing the website 2 Days Later the deal was no longer available because the rooms were sold out.
So luckily I had taken a screenshot of the room on the super.com website that I was going to rent that day for the cheaper price and I again told Best Western that I had proof that the website offered the same room for the discounted price and ask them to please honor the price match and again they denied me and told me that because it was not available at the time of the review two days later that they would not honor it even if I had a screenshot of the actual price that it was when I was booking.
Mind you this is less than a $20 difference. it is a total of $16 difference that they are refusing to honor even with proof that I did in fact find a cheaper rate and ask for the price match guarantee they guarantee. I don't know about everyone else,

6⁶⁶if a 8 billion revenue company cannot managed to uphold their own price match guarantee for a $16 refund and is willing to argue this much for it then they should really take all those refunds they aren't giving out and invest in better customer service and a better policy for price matching where they actually can guarantee they will price match.

Sincerely,
Slightly annoyed & very shocked & mistreated customer.

Ps 16$ people. It was 16$.

I'm staying at Best Western Plus MidAmerica Hotel in Mascoutah, IL and I'm delighted to put in my sterling review for my stay and the people making it happen-Manager Justin, and front desk ladies Bailee and Vickie.

I had concerns about my reservations and Justin took care of me, putting my worries completely aside. The trip to this area is one I've looked forward, having last been here in 2012. The quality and service provided by these fine staff members has made it a joy. Thank you.

Stayed at best western premier in Secaucus Nj from 5/7-5/12.
Upon checking in had it documented in the system that we required no housekeeping and didn’t want any staff entering our room.
Returned to the hotel evening of 5/8 and upon arriving on our floor noticed our room was open.
My wife was scared and I entered noticing that the deadbolt had been deployed so the door could never close. My wife noticed her suitcase had been opened and we immediately went to file a report with the front desk. I also called corporate and filed an incident report with them.
I didn’t hear back from best western and decided to write an email detailing the incident with Mark Hoefling who is a senior VP. Needless to say Mark Hoefling passed the information down the road as he considered a security incident below his position.
I have documented emails admitting their offer hotel staff entered even though it was documented for no entry in their system. They also admitted they left the door open which allowed not only staff, but anyone to enter my room, go through my belongings and potentially hide to attack my wife and family as the security of a locked door was compromised by hotel staff.
Best Western decided a $75 discount off a 5 night stay was adequate for a safety, security and privacy violation.
I declined the offer as both an insult and an embarrassment.
I would warn anyone that values the safety, security and privacy of their family to avoid best western.
Their own VP Mark Hoefling considers his position above involvement in a guest’s security

Avoid this hotel. Please Do Not stay here. Friday morning I met with the Front Desk clerk at this hotel and asked to see if I can have early access to the room I paid for in advance. He told me to come back at 2:00 pm. which I did. I arrived at 01:45 pm and I told him that I was very sick and wanted immediate access to my room .He told me "No" and that I would have to come back at 04:00 pm and that he didn't care if I was sick. I told him that I want my money back for the (2) nights. To date, I I have received nothing in terms of financial reimbursement for the (2) nights stays, My room was supposed reserved for me since I was part of a large group already staying at this hotel. My belief is that he sold my room to someone else and wants me to go away.

Bad accommodations after MULITPLE communications with the hotel. We needed adjoining rooms. We called BEFORE we made the reservation and was told yes and was to call the morning of our arrival. We called the morning of and was told NO rooms adjoining available. They were all rented out. Seriously?? We made it work and had to rearrange our plans but will Def take this into consideration when planning our next trip.